Question 1

How does online intake and clinician review work?

Accepted Answer

When online intake is available, patients begin by submitting information online. An independent licensed practice reviews each patient and makes clinical decisions, including eligibility and whether treatment is appropriate. Online intake is available only after an approved secure provider and its ID verification workflow are connected.

Question 2

Is treatment or prescription approval guaranteed?

Accepted Answer

No. The independent licensed practice makes clinical decisions about eligibility and treatment. Treatment or prescription approval is not guaranteed.

Question 3

What is the clinician-review fee?

Accepted Answer

The clinician-review fee is $30 and is non-refundable.

Question 4

What happens if a case is denied?

Accepted Answer

If a case is denied, the charge is refunded less the disclosed $30 clinician-review fee.